Returns Policy

Please complete the Customer Returns Form that was enclosed with your delivery. If you have mis-placed your Customer Returns Form, please contact us for a replacement.

All goods for return or exchange must be received by us within 30 days of delivery to you.

If you would like to exchange a product we have supplied to you for a different size or colour please state this in the Customer Returns form. You are responsible for the cost of returning the items to us and we strongly recommend you take out insurance to cover the goods whilst they are in transit to us and obtain proof of posting. Please ensure any package is clearly marked for the attention of the “Internet Returns Department”. All goods for return or exchange must be received by us within 30 days of delivery to you.

We will send out the replacement item on receipt of the returned item. Items valued at more than £100 will be exchanged free of charge for delivery within England, Scotland and Wales excluding Scottish Highlands and Islands. Items valued at less than £100 will require an additional shipping fee of £5.95 to be paid by you. You can pay for exchange postage here.

For all exchanges to be delivered outside England, Scotland and Wales including Scottish Highlands and Islands please contact us for a postage quote.

If you would like a refund then please state this in the Customer Returns Form. You are responsible for the cost of returning the items to us and we strongly recommend you take out insurance to cover the goods whilst they are in transit to us**.

Please ensure any package is clearly marked for the attention of the “Returns Department”.

All goods for return or exchange must be received by us within 30 days of delivery to you.

Provided the goods are in an as new condition we will refund the cost of the goods onto the card which you used to make the original payment. 

We will process the refund as soon as possible after receipt of the goods. Whilst that is likely to be within one or two working days of receipt of the goods the payment may not show on your statement for 2-3 working days.

We are unable to accept special order items such as made to measure boots or jackets, personalised items, books or underwear for refund or exchange unless they are faulty.

We gladly accept all returns in person.

However, remember to bring your items back to the store where you made the purchase. .

For online purchases, please return them to our main Wadswick Country Store, in Corsham.

If you don’t have your receipt, order confirmation or delivery note, we’ll give you a credit note to the value of the current selling price instead of a refund.

Thankfully manufacturing faults are rare and we would expect these to become apparent shortly after the product is used for the first time. There is an assumption that products purchased more than 6 months ago that have developed damage are unlikely to be faulty.  Please contact us as soon as you think your product may have developed a fault and we will discuss with you the best way for us to manage the process.

Please fill in our Faulty Returns Form here and a member of our Returns Team will be in touch with you as soon as possible.

Please also click here for Brand Warranty Guidelines.

Most brands have a 12 month warranty period. If you think your product is faulty, please contact us as soon as possible. Most manufacturers will look at time since purchase rather than the amount of wear an item has had.

Warranties do not cover misuse, accident, modification or unauthorised repair, nor do they cover anything resulting as a product of natural wear.

Please also note that in most cases if you have already had a product replaced or repaired under warranty, the product you have received will not have an extended warranty.

A list of specific brand warranty guidelines can be found underneath our Faulty Returns form here.